If you need help with your account, recent wins, withdrawals, payment methods, or questions about featured games, slots and live casino services, our support team is ready to assist. We handle account-related issues, technical concerns and general feedback about active promotions, free spins, bonus balance and live betting. Please also contact us for payments or withdrawal enquiries and account security.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account issues, verification help, account limits) |
| General enquiries | [email protected] (billing, payments, withdrawals, terms enquiries, complaints) |
| Affiliate enquiries | [email protected] (partner programme, tracking, campaigns, reporting) |
| Phone | +44 20 7946 5823 (Mon-Fri, 09:00-18:00, UK office, priority line for VIPs) |
| Working hours | 24/7 (live chat; email replies typically within 24 hours; phone hours above) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any attachments to avoid delays. We aim to respond promptly, though full resolution may require supporting documentation.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests - account queries, bonus questions, payment confirmations - are usually resolved fast. Complex issues such as KYC checks, multi-team investigations, or payment disputes may take longer depending on their nature. If you need faster help, use live chat for real-time assistance.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Tell us about missing features, promotion ideas, game requests or any issues you spot. All submissions are reviewed carefully by our team and help shape product updates, promotions and the user experience. Your input matters. Thank you for helping us make the casino smoother and more enjoyable to use.